Support
Answers to the common questions, and how to reach me.
Email is the way to reach support.
I make Deckrypt on my own and read every message. Expect an answer within a few days, in English or Portuguese.
support@brazzastudio.comCommon questions
How do I move my progress to a new phone?
On the old phone, open More → Account and tap Sign in with Google. On the new phone, sign in with the same Google account in the same place and give it a few seconds on the map. Progress from a guest account stays with the phone it was played on until you sign in.
A purchase is missing
Remove Ads and the Necromancer can be restored: open the Shop and tap Restore purchases, signed in to the same Google Play account you bought them with. If Runes or a pack you paid for never arrived, email me the Google Play order number (it starts with GPA.). Never send card numbers or passwords.
The game says no video is available
Google doesn't always have a video to show, especially on slow connections or in some regions. Try again a bit later. Ad blockers and private DNS settings also block the videos. When a relic reroll has no video, the game offers it for Runes instead.
Can I play offline?
Yes. Levels work without a connection, and your cloud save catches up when you are back online. Videos with rewards and purchases need a connection.
Where is my Player ID?
In More → Account. The button next to it copies the whole ID. Include it when you write about progress or your account.
How do I redeem a gift code?
Open More → Redeem code and type it exactly as you got it. Each code works once per account and until its end date. If it fails, send me the code and the message the game showed.
How do I turn off stats or change my ad choices?
Stats: Settings → Privacy → Share anonymous stats. Ads: Settings → Ad privacy options. The privacy policy explains what each one does.
I forgot the rules
Settings → How to play replays the guided first floor whenever you want.
Is there an iPhone version?
Not for now. Deckrypt is coming to Android first, on Google Play.
How do I delete my account?
In the game, More → Account. If the game isn't installed anymore, see Delete your account and data.
When you write
- Something broke: your phone model, Android version, the game's version (Android Settings → Apps → Deckrypt), the level or mode, and what happened. A screenshot helps a lot.
- Progress or account: your Player ID, and whether you play as a guest or signed in with Google.
- Purchases: the Google Play order number (GPA.…).
- Gift codes: the code as you typed it and the message you saw.